Please Note: The information below provides a brief overview of an area of cover within our policies. All our policy benefits are subject to terms, conditions and exclusions. Please refer to the policy wording for full details which can be downloaded under 'Key Information' below.

We will pay for items which are usually carried or worn by travellers for their individual use during a trip. We will pay up to the amount shown in the table of benefits for items owned (not borrowed or rented) by you which are lost, stolen or damaged during your trip. Please note:

We will additionally pay up to the amount shown in the table of benefits for buying essential items if your baggage is delayed in reaching you on your outward international journey for more than 12 hours.

Please note: You must get written confirmation of the length of the delay from the appropriate airline or transport company and you must keep all receipts for the essential items you buy.

If your baggage is permanently lost we will deduct any payment we make for delayed baggage from the payment we make for your overall claim for baggage.

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Travel News

29 Nov 2021
Angola - Updated information on restrictions on travel from Angola to the UK and other destinations, and into Angola from southern African countries in response to the Covid-19 Omicron variant. (See ‘Coronavirus’ and ‘Entry requirements’ pages).

29 Nov 2021
France - Change to COVID-19 PCR test time limit to 24 hours and, from 15 January 2022, introduction of need to show receipt of a booster injection to obtain the French 'pass sanitaire' ('Summary' and 'Coronavirus' pages)

29 Nov 2021
Netherlands - Updated information on Dutch Government measures when using public spaces and services in response to the coronavirus pandemic (See 'Coronavirus' page).

29 Nov 2021
Rwanda - Updated information on the Government of Rwanda’s measures in response to the COVID-19 Omicron variant, including the temporary suspension of direct flights between Rwanda and southern Africa and updated guidance for people arriving to and departing from Rwanda. (See ‘Summary’, ‘Coronavirus’ and ‘Entry requirements’ pages)

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