Please select the date range within which you purchased your policy by clicking a tab above as our claims procedure changes from time to time.
If you are injured or become ill abroad and need hospital treatment, specialist medical treatment, medical tests, scans or to be brought back to the Republic of Ireland you must contact:
The Medical Emergency Assistance Service on +44 (0) 203 824 0742
If you are unable to do this yourself, a personal representative must do this for you as soon as possible.
Please have the following information available when you (or someone on your behalf) contact the
Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:
- Your name and address;
- Your contact phone number abroad;
- Your policy number shown on your policy schedule; and
- The name, address and contact phone number of your GP.
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If they do not, we may not provide cover or we may reduce the amount we pay for your inpatient or outpatient treatment. If you have to return to the United Kingdom under section 1 (Cancellation or Curtailment) or section 2 (Transport / accommodation in home country) the Medical Emergency Assistance Company must authorise this. If they do not, we may not provide cover or we may reduce the amount we pay for your return to the Republic of Ireland.
General Claims
You must register a claim under all other sections by contacting Claims Settlement Agencies using the following details:
Phone: +44 (0) 1702 427 246
E-Mail: info@csal.co.uk
Web: www.submitaclaim.co.uk/cfyi
Mail: Claims Settlement Agencies, 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD. United Kingdom.
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To make a complaint
Complaints relating to your Claim
Contact Claims Settlement Agencies (Monday - Friday, 9am - 5pm)
Phone: +44 (0) 1702 427246
E-mail: info@csal.co.uk
Mail: The Complaints Officer, Claims Settlement Agencies, 308-314 London Road, Hadleigh, Benfleet, Essex SS7 2DD. United Kingdom
Complaints relating to the sale of the policy
Contact CoverForYou (Monday - Friday, 9am - 5pm)
Phone: 00353 1 513 4189
E-mail: complaints@coverforyou.ie
Mail: CoverForYou, Customer Support, 13 Upper Baggot Street, 2nd Floor, Dublin D04 W7K5
The Medical Emergency Assistance Company, Allianz Global Assistance, will provide immediate help if you are ill,
injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year.
The contact details are as follows:
Phone: 00353 1 637 3686
E-mail: international.dept@allianz-assistance.co.uk
Please have the following information available when you (or someone on your behalf) contact the
Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:
- Your name and address;
- Your contact phone number abroad;
- Your policy number shown on your policy schedule; and
- The name, address and contact phone number of your GP.
Show Further Details
If they do not, we may not provide cover or we may reduce the amount we pay for your inpatient or outpatient treatment. If you have to return to the United Kingdom under section 1 (Cancellation or Curtailment) or section 2 (Transport / accommodation in home country) the Medical Emergency Assistance Company must authorise this. If they do not, we may not provide cover or we may reduce the amount we pay for your return to the Republic of Ireland.
General Claims
You must register a claim under all other sections apart from those under 15 Financial Failure by
contacting Allianz Global Assistance using the following details:
Phone: 00353 1 619 3696
Web: www.azgatravelclaims.com
Mail: Allianz Global Assistance, Claims Department, 511 Q House, Furze Road, Sandyford Industrial Estate, Dublin 18
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The Global Response Claims Department are open Monday to Friday between 9am and 5pm. A claim form will be sent to you as soon as you tell them about your claim.
Claims under Section 15 Financial Failure (Scheduled airline failure or End supplier failure)
You must register a claim under section 15 by contacting IPP using the following details:
Phone: +44 20 8776 3752
E-mail: info@ipplondon.co.uk
Mail: IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent, BR4 0PR
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IPP will only accept claims submitted up to six months after the failure. Any claims submitted after the six month period will not be processed.
To make a complaint
Complaints relating to Sections 1-14 and 16-21
Contact Allianz Global Assistance (Monday - Friday, 9am - 5pm)
Phone: +44 20 8603 9853
E-mail: customersupport@allianz-assistance.co.uk
Mail: AGA International SA, C/O Customer Support, Allianz Global Assistance, 102 George Street, Croydon CR9 6HD United Kingdom
Complaints relating to the sale of the policy
Contact CoverForYou (Monday - Friday, 9am - 5pm)
Phone: 00353 1 513 4189
E-mail: complaints@coverforyou.ie
Mail: CoverForYou, Customer Support, 13 Upper Baggot Street, 2nd Floor, Dublin D04 W7K5
